Will my Mozi™ be delivered despite COVID-19?
Yes, despite the current situation, we continue our deliveries throughout the US without any delay.
Who do you ship with?
All Obsidian Bracelet orders are shipped via the United States Postal Service (USPS).
Will my order be tracked?
Yes. Once your package leaves our California based warehouse facility, you will be notified by email with a unique USPS tracking number.
What is the shipping time?
Once we receive your order, we process it within 48h latest. Once processed, the shipping time is 1-3 business days.
Where does my order come from?
Your order will ship from our California warehouse facility. In the event that our California warehouse stock is depleted, your order will still ship from California, after a delay of a few days while we restock.
Can I cancel my order?
Yes. Once an order is shipped, you can return it to us for a refund after it has been delivered. We can’t cancel and refund you prior to receiving the product back as the product is valuable.
I received part of my order, where is the rest?
If your order contains multiple items, they may be shipped as separate packages. If your order is shipped in multiple boxes, you will be issued multiple tracking numbers.
Returns & Refunds:
Please see our Refund Policy
. Returns are accepted but you will be asked to return the item first.