Our refund policy spans 30 days since your purchase date. Unfortunately, once 30 days has past, we can’t offer you a refund or exchange.

Your item must be unused and in the same condition that you received it to be eligible for a return. It must also be in the original packaging.

To process a return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be available (if applicable):

An item not in its original condition, or an item which is damaged or missing parts for reasons not due to manufacturer error

Any item that is returned more than 30 days after delivery

After a returned item is received and inspected, we will notify you via email that we are in receipt of your returned item. We will also inform you of the status of your refund.Should your refund be approved, it will be processed and credited automatically to your original method of payment.

If your refund has yet to be received, please first check your bank account and/or credit card company, as it may take some time before refunds appear on your statement. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund yet, please contact us.

Unfortunately sale items cannot be refunded. Our refund policy applies only to regular priced items may be refunded.

We only replace items if they are defective or damaged.

Unfortunately we cannot return or exchange wearable items.

If you need to exchange a purchased item for the same item, send us an email at support@obsidianbracelet.com and we will provide a postal address for your nearest returns office.

All pre-order purchases are final. No refunds are possible for pre-order purchases. An estimation of pre-order delivery dates is provided prior to entering your shipping information. However, for legal reasons, we need to advise that if factory delays or other delays occur, we reserve the right to extend our delivery deadline up to 90 days from our original estimated delivery date.